Frequently Asked Questions
Everything you need to know about our industrial coating solutions and services.
What is the standard delivery timeframe for orders?
Most orders are processed and dispatched within 24 to 48 hours. Depending on your location and the specific product requirements, standard shipping typically takes 3-5 business days.
Do you offer technical support for product application?
Yes, New Guard Coatings Ltd. provides comprehensive technical support. Our experts can assist with product selection, surface preparation advice, and application techniques to ensure optimal results.
Can I return specialized or custom-mixed coatings?
While we accept returns on standard stocked items within 14 days, please note that custom-mixed colors or specialized formulations cannot be returned unless they are found to be faulty.
Do you provide bulk discounts for large industrial projects?
Absolutely. We offer competitive pricing structures for high-volume orders. Please contact our sales team directly to discuss your project specifications and receive a tailored quote.
Which payment methods do you accept?
We accept all major credit and debit cards, bank transfers (BACS), and offer credit account facilities for regular commercial customers subject to status approval.
Are your products compliant with environmental regulations?
Yes, we ensure all our coatings meet current VOC regulations and environmental standards. Material Safety Data Sheets (MSDS) are available for all products upon request.